Best Practices - Role Playing
Here are some role plays addressing three common issues.
Separating the Patient from a Relative or Other Person Accompanying
Keep in mind that if mandatory reporting is needed, you must make it clear that this is NOT negotiable, it is an action you are required to take. But you and the client can decide HOW to make the report (e.g., does client want to speak to law enforcement? Do they want you to do it? Do they want you both to do it?)
Warm Hand Offs
Warm Hand-Off: If you explain a given resource and the client is interested, best practice is to assist them in making contact with the organization from your office. Either you call, or the client does. This is called a ‘warm hand-off’ and it makes it more likely the client will follow up.